How to book

Booking a workshop or one-off event

1. Find it. Open What's on and choose the event. Its page has the date, the place, what it costs and how many places are left.
2. Press Book now.
3. Choose your price. If there's a choice of prices, such as a sliding scale, pick the one that fits. An early-bird price, if there is one, shows until its closing date.
4. Fill in your details. Your name and email, and any questions Hollow Oak Yoga asks.
5. Agree to the terms and press Continue to payment. You go to Stripe's secure payment page. Your place is held for 30 minutes while you pay.
6. Done. You'll see a confirmation straight away, and an email with your booking and a receipt follows. There's a reminder the day before and again two hours before.

Booking weekly classes

Each weekly class has one row on What's on with its next dates. Tap a date to open that class.

On the class page you'll see How would you like to book?:

• Pay for this class: book and pay for just this one.
• Use my pass: if you have a pass, type your email. You'll be sent a link that brings you back, signed in, and then it's one tap to book. This phone remembers you for 90 days.
• Buy a pass: if you come often, a pass can work out cheaper. The price per class is shown. After buying, you come straight back to book this class.

Booking a course

A course runs over several dates. Its page lists every date.

• The whole course: one booking holds your place on every date.

Longer bookings come in three short steps: Choose, Your details, then Review & pay. The total stays in view all the way through, and you can go back to change anything before you pay.

Your confirmation email lists every date, and you'll be reminded before each one.

Booking a retreat

1. Choose your room and price. Where there are rooms (for example single or shared), each has its own prices. A room marked (full) has gone, but the others may still have space.
2. Answer the questions. Retreats often ask about diet, experience or health. Health answers are only seen by Hollow Oak Yoga, are never sent by email, and are deleted 30 days after the retreat unless you tick to keep them for next time.
3. Pay and you're booked. Your confirmation lists all the dates.

Finding your bookings

Press My bookings at the top of any page and type the email you booked with. We'll email you a link. It shows:

• what you've booked, coming up and past;
• your passes and how many classes are left;
• your card and receipts;
• a copy of everything Hollow Oak Yoga holds about you, if you'd like it.

This phone or computer stays signed in, so next time My bookings opens straight away. Press Sign out on this device if it's a shared computer.

Can't come?

If Hollow Oak Yoga's terms allow it, you'll see a Cancel booking button next to the booking. It tells you how much you'll get back before you confirm, and the refund goes back to your card. A class booked with a pass goes back on your pass. If there's no button, or it's too close to the date, get in touch. Cancellation terms are on the Policies page.

Questions people ask

Is paying safe?

Yes. You pay on Stripe's own secure page. Hollow Oak Yoga never sees your card number.

I haven't had my confirmation email.

Check your junk or spam folder. You can always see your booking in My bookings.

The payment page timed out.

Your place is held for 30 minutes. If that passes, just book again; you won't have been charged.

Can I book for a friend?

Yes: change Number of places. Each booking has one name and email for the booking.

Something else?

Email your-email-address@your-website.co.uk.